Course series

Flow Ambassador – Excelling at Business Agility Masterclass

The FLOW Ambassador - Excelling at Business Agility masterclass is a unique two-day journey into how to create value fast and continuously.

Advanced English

on request

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Description

It provides you with intellectual and strategy tools to deliver value to your customers in new ways; it promotes a culture of value-seeking behaviour rather than a culture of rules; it helps build multidisciplinary and autonomous teams that are capable of designing the right way to do the right work at the right time.
FLOW is business agility defined. FLOW is not a methodology. It is a philosophy and a light frame

FLOW is a post-agile way of working. It guides people by using a strong set of values and a few simple and easily acquired methods for work design and collaboration. Using social psychology, new work design tools and everyday common-sense language and principles rather than a set of rules, FLOW provides you with autonomous employees who will obsess over value for you. The FLOW Excelling at Business Agility course is a primer on how to work collaboratively in multidisciplinary teams that can be trusted with creative, empowered decision-making.
The course has a limited but important set of
objectives.
• Learn the tools for a genuinely authentic
customer-centric approach to business
value
• Understand new ways to create value and
take waste out of the work pipeline
• Practice working in a visual and
accountable environment shaped by clear
(value) goal setting at all levels of the
organisation
• Practice working in multi-disciplinary teams
Understanding critical market dynamics,
why they force us to change the way we
work and how they should influence the
design of new services
• Learn how to accelerate the cadence of
work
This 2-day course covers the following:

Module 1:
• Build an understanding of the problems
internationally trading companies face
• Recognise the new importance of customer
success
• Explore the limitations of existing methods

Module 2: Introduction to FLOW
• Recognise the key elements of FLOW
• Recognising the framework

Module 3: The Importance of Visualisation in FLOW
• Recognise the importance of visualisation
• Build a critical non-essential Wall

Module 4: Visualising Work Design Around Customer Success
• Understanding authentic customer success
factors beyond customer satisfaction
scoring
• Understanding how relationships with
customers shape work design
• Practising how to design innovation around
customer success and visualisation
• Create your own Customer Innovation Wall
Practice identifying FLOW customer
success factors

Module 5: From Hierarchy to
Relationships
• Understanding the importance of social
interaction and fairness
• Understand the concept of flexibility
• Create Your Own Thank You Wall

Module 6: Creating Value with CATE
• Recognising the importance of business
Ecosystems
• Practice a value-driven innovation method

Module 7: Setting FLOW Goals from Insights
• Recognise the meaning of FLOW “Goals”
• Use goals to define areas of work
• Understanding the importance of FLOW
value-thinking in work design

Module 8: Ensuring Value in Work
• Breakdown Through Goal Setting
• Recognising that FLOW work design
integrates with other ways of working
• Understand the role of descaling
• Recognising the importance of
multidisciplinary teams and
multidisciplinary people

Module 9: Implementing FLOW
• Understanding how one might start a
FLOW Ambassador role
• Understand the ecosystems of support
• Understanding how to create a plan to get certified

Aim

FLOW is a post-agile way of working. It guides people by using a strong set of values and a few simple and easily acquired methods for work design and collaboration. Using social psychology, new work design tools and everyday common-sense language and principles rather than a set of rules, FLOW provides you with autonomous employees who will obsess over value for you. The FLOW Excelling at Business Agility course is a primer on how to work collaboratively in multidisciplinary teams that can be trusted with creative, empowered decision-making.
The course has a limited but important set of
objectives.
• Learn the tools for a genuinely authentic
customer-centric approach to business
value
• Understand new ways to create value and
take waste out of the work pipeline
• Practice working in a visual and
accountable environment shaped by clear
(value) goal setting at all levels of the
organisation
• Practice working in multi-disciplinary teams
Understanding critical market dynamics,
why they force us to change the way we
work and how they should influence the
design of new services
• Learn how to accelerate the cadence of
work

Participant requirements

Proficiency in and familiarity with Agile Projects is very desirable. It is essential that you take the time to read the following short books before attending the course:
• 12 Steps to FLOW by Haydn Shaughnessy and Fin Goulding
• FLOW: A Handbook for Change Makers, Mavericks, Innovation Activists and leaders by Fin Goulding and Haydn Shaughnessy
Having read the books, you will be fully prepared to properly immerse yourself in the masterclass activities and discussions and gain full benefit from your involvement.

Participant

Change Makers, Business Mavericks, Innovation Activists, Leaders


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