Customer-centric Thinking

Beschreibung

Companies are moving away from traditional product-centric stategies and beginning to embrace the idea of customer centricity. After all, to increase profits and gain a competitive advantage, customer centricity is becoming increasingly important.

Ziel

In this e-learning course, employees learn:

• What the consequences are of not thinking customer-centric,
• What makes a customer-centric company,
• What the benefits of a customer-centric mindset are.

Anforderungen an die Teilnehmer

keine

Teilnehmer

alle

Module in diesem Training