Web-based training
Customer-centric Thinking
The human being in the focus! With this change of perspective you gain an unbeatable competitive advantage!
Basic
25 min.
English
Recommend this course
Description
Companies are moving away from traditional product-centric stategies and beginning to embrace the idea of customer centricity. After all, to increase profits and gain a competitive advantage, customer centricity is becoming increasingly important.
Aim
In this e-learning course, employees learn:
- What the consequences are of not thinking customer-centric,
- What makes a customer-centric company,
- What the benefits of a customer-centric mindset are.
Participant requirements
keine
Participant
alle
Training modules
Customer-centric thinking en-US_v.1.00
