Web-based training

IBM Control Desk Fundamentals - TOD47G

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Basic English
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If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms

Basic configuration
Service Request Management
IT Asset Management
Configuration, Change, and Release Management


After you complete this course you can

Describe the features of IBM Control Desk
Explain the architecture
List the primary installation scenarios
Perform the initial configuration
Explain the processes managed by IBM Control Desk

Participant requirements

Before taking the course you should have the following skill:

Basic browser skills


This course is suitable for all roles, including installers, administrators and service-desk agents.

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