Web-based training
IBM Control Desk 7.6.0.2 Fundamentals - TOD47G
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Recommend this course
Description
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
Overview
Implementation
Basic configuration
Service Request Management
IT Asset Management
Configuration, Change, and Release Management
Aim
After you complete this course you can
Describe the features of IBM Control Desk 7.6.0.2
Explain the architecture
List the primary installation scenarios
Perform the initial configuration
Explain the processes managed by IBM Control Desk
Participant requirements
Before taking the course you should have the following skill:
Basic browser skills
Participant
This course is suitable for all roles, including installers, administrators and service-desk agents.