Conflict Management shows up on the list of the twelve emotional intelligence competencies that distinguish outstanding leaders from average. However, managing conflict draws on several other EI competencies, particularly when it comes to laying the groundwork that helps one to handle hot encounters. This is an interactive course that can last between 15 - 20 min depending on the learners' pace.
This micro-learning aims to show how emotional intelligence can be used to work towards positive outcomes in conflict situations.
This micro-course is great for any member of an organisation such as team leaders, team members, employees. Also to individuals that want to improve Emotional Intelligence.
The only requirement is that the user is motivated to improve this soft skill.