ORIENT EXPRESS Customer Orientation Culture

Description

Royal Orient Express is the title of this gamified program set in the famous train. An exciting journey with a stimulating mission: to solve the mystery surrounding Lady Evans. Intriguing characters, situations that challenge the participant's curiosity while unveiling the keys of the client-centric culture, to advance in their journey on the Orient Express.

Room 1- The era of the customer
Room 2 - Customer experience
Room 3 - Moments of truth
Room 4 - Levers of satisfaction
Room 5 - Customer emotions
Room 6 - Value model
Room 7 - Change of approach

Aim

An online learning experience in ESCAPE ROOM format that develops and activates, for any person and position in the organisation, effective behaviours based on the new relationships between company and client, placing the client at the centre of all activity. 

Participant requirements

No requirements

Participant

Anyone who wants to develop their customer orientation attitude and behaviours.

Training modules