IBM Case Manager Essentials (V5.3.2) SPVC - F2909G

Description

This course is an introduction to IBM Case Manager, concepts, functions, and architecture. Participants use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms

Introduction to IBM Case Manager

Describe the uses of IBM Case Manager
Identify components of IBM Case Manager

Create and process a case

Identify a case
List the components of a case type
Describe the IBM Case Manager Client
Add a case and process a work item

Review a case

Search for a case
Review a case
Add annotations and comments to a case
Split a case

Structure of a solution

Describe IBM Case Manager solutions and their assets
Identify IBM Case Manager environments
Explore the IBM Case Manager Builder Step Designer

Add runtime tasks

Add a custom task
Add a quick task

IBM Case Manager integration options

Identify IBM Case Manager integration options

Aim

Describe the users of IBM Case Manager
Identify components of IBM Case Manager
Create and process a case
Search for a case
Review a case
Add annotations and comments to a case
Split a case
Explore and identify the structure of a solution
Add a custom task
Add a quick task
Identify IBM Case Manager integration options

Participant requirements

None

Participant

This course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.