IBM ICM: System Administration (V8.0/8.1) - 1R097G

Description

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

http://www.ibm.com/training/terms

Overview

Describe the basics of IBM ICM
Explain the users of each IBM ICM client

IBM ICM

Describe each module within ICM
Login to the Admin client
Navigate the Admin client

Process Lists

Explain Process Lists
Create Process Lists
Use Process Lists

Portal Access

Explain the purpose of Portal Access
Describe Portal Access Groups, Trees, Assignment, Web Tabs, Sign Off, and Inquiries
Create Portal Access Groups
Create Portal Access Trees
Assign Trees to Reports
Create Web Tabs
Create and Manage Sign Off and Inquiries

Workflow Manager

Describe the purpose of Workflow Manager
Determine how to build an effective Workflow solution
Create a Workflow with multiple Swim Lanes and Nodes
Manage Workflows

Task Manager

Describe the purpose of Task Manager groups and rules
Create a Task Manager group
Create a Task Manager rule
Describe a Task Manager alert
Act upon Generated tasks

Scheduler

Describe the purpose of the Scheduler module
Describe the tasks that can be scheduled
Demonstrate how to set up and manage Scheduler

Audit

Locate data in the Audit module
Describe the data captured by each of the log files in the Audit module
Manage log file contents

Admin Client Security

Create and manage Admin Users
Create and manage Admin Roles

Aim

Please refer to Course Overview.

Participant requirements

You should have:

Experience using basic Windows and Web functionality

Participant

This intermediate course is intended for System Administrators.