Web-based training
Introduction to IBM Cúram Social Program Management 6.0.5 Functional Overview - 9D59G
This self-paced course introduces the concept of Social Program Management (SPM), which is the industry segment that IBM focuses on. IBM offers products that SPM agencies need to provide government-funded social, health, and other services to citizens. The course provides a high-level summary of the IBM SPM Platform and the IBM Enterprise Modules. The course describes the main components of the SPM Platform. It also describes the respective functions of the Enterprise Modules. The course explains the SPM Platform and Enterprise Modules by describing their respective functions in the context of the citizen and agency needs that they address.
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Description
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
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The unique approach that IBM adopts to the requirements of SPM agencies and the needs of their clients.
The main components of the IBM SPM Platform and how they meet agency requirements and citizen needs.
The respective features and functionality of the Enterprise Modules and how they meet the specific needs of citizens and SPM agencies.
Aim
Describe the IBM approach to SPM.
Recognize the main features of the IBM user interface.
Describe the participant management and case management functionality that the IBM SPM Platform provides.
Describe the financial management functionality that the IBM SPM Platform provides.
Provide a high-level overview of Intake.
Describe how to access documentation via the IBM Knowledge Center.
Provide a high-level overview of the Documentation Analysis tool and explain its purpose.
Identify the different components of Workflow and outline their roles.
Provide an overview of how communications are handled in .
List and describe the following IBM Enterprise Modules:
Universal Access
Verification Engine
Provider Management
Appeals
Social Enterprise Collaboration
Outcome Management
Evidence Broker
Business Intelligence and Analytics
Participant requirements
There are no prerequisites for this course.
Participant
This basic self-paced course provides learners with a high-level summary of the IBM SPM Platform and the Enterprise Modules.