Customer-centric Thinking

Description

Companies are moving away from traditional product-centric strategies and beginning to embrace the idea of customer centricity. After all, to increase profits and gain a competitive advantage, customer centricity is becoming increasingly important.

In this e-learning course, employees learn:

• What the consequences are of not thinking customer-centric
• What makes a customer-centric company
• What the benefits of a customer-centric mindset are

Course duration: 25 min

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Participant

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