Web-based training
IBM ICM: System Administration (V8.0/8.1) is designed to help system administrators develop the necessary skills for managing IBM ICM system. Through interactive demos and learning activities, this course provides the training in the topics related to the IBM ICM system administration, such as process lists, portal access, task manager, workflow manager, scheduler, audit, and admin client security.
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
http://www.ibm.com/training/terms
Overview
Describe the basics of IBM ICM
Explain the users of each IBM ICM client
IBM Cognos ICM
Describe each module within ICM
Login to the Admin client
Navigate the Admin client
Process Lists
Explain Process Lists
Create Process Lists
Use Process Lists
Portal Access
Explain the purpose of Portal Access
Describe Portal Access Groups, Trees, Assignment, Web Tabs, Sign Off, and Inquiries
Create Portal Access Groups
Create Portal Access Trees
Assign Trees to Reports
Create Web Tabs
Create and Manage Sign Off and Inquiries
Workflow Manager
Describe the purpose of Workflow Manager
Determine how to build an effective Workflow solution
Create a Workflow with multiple Swim Lanes and Nodes
Manage Workflows
Task Manager
Describe the purpose of Task Manager groups and rules
Create a Task Manager group
Create a Task Manager rule
Describe a Task Manager alert
Act upon Generated tasks
Scheduler
Describe the purpose of the Scheduler module
Describe the tasks that can be scheduled
Demonstrate how to set up and manage Scheduler
Audit
Locate data in the Audit module
Describe the data captured by each of the log files in the Audit module
Manage log file contents
Admin Client Security
Create and manage Admin Users
Create and manage Admin Roles
Please refer to Course Overview.
You should have:
Experience using basic Windows and Web functionality
This intermediate course is intended for System Administrators.